Privacy policy overview
Your privacy and information security matter to us
Introduction to our policy
We are dedicated to protecting your privacy and handling your data responsibly when you use our website or contact our team.
This document describes how, why, and when your personal information is collected, used, and protected under Australian law.
How we collect information
Information may be collected directly from you or automatically when you use our site or request a consultation.
Information provided directly
- • Contact details entered through our enquiry forms
- • Responses you provide during consultations
- • Feedback or service evaluations you submit
- • Details shared when booking sessions
- • Any documents or files you upload
Information collected automatically
- • Browser type, device, and operating system details
- • Log files, time stamps, and device identifiers
- • Usage patterns and navigation across our pages
- • IP addresses and location data (approximate)
- • Authentication and access records for security
How your information is used
We use your information to improve our service, respond to requests, and manage communications securely and lawfully.
- • Providing and improving consultation services
- • Communicating with you about your requests
- • Analysing service usage for quality improvement
- • Maintaining website stability and security
- • Fulfilling legal and regulatory obligations
- • Managing records, feedback, and evaluations
- • Facilitating confidential client relationships
Our commitment: We use robust protocols to safeguard your information and never share data without your explicit consent, unless required by law.
When information may be shared
Information is only shared with trusted providers for specific functions, always under strict confidentiality and Australian regulations.
About service providers
We select providers who demonstrate strong security practices and only access information for necessary services.
Legal disclosures
Information may be disclosed if required by court order, legal request, or regulatory authorities.
Anonymous usage data
We use statistical data to improve services and monitor quality—no identity is ever disclosed.
Your rights and choices
You have the right to access, correct, or delete your data—and to request information about processing practices.
- • You may request a copy of your information held with us at any time.
- • You can correct or update your details if inaccurate or incomplete.
- • You may request deletion of your information except where legally required to retain it.
- • You can export your information for use elsewhere if needed.
- • You may object to certain uses of your data at any time.
- • You may request restriction of data use in some situations.
Contact us anytime to exercise your rights or if you have concerns about your privacy.
How information is secured
We apply technical and organisational measures to protect your data against unauthorised access or misuse at all times.
Technical security standards
- • Encrypted connections for transmitting information
- • Authentication protocols for accessing records
- • Firewalls and network monitoring systems
- • Access controls and periodic audits enforced
Organisational security standards
- • Staff training on data protection issues
- • Limits on access based on business need
- • Regular audits of access and data use
- • Incident response plans for breaches
How long information is held
Your personal details are retained only as long as required for service delivery, legal compliance, or client support.
- • Account and registration information
- • Consultation notes and reviews only
- • Messages and emails between you and us
- • Records of payments and invoices
- • Preferences for receiving updates or communications
Information may be anonymised or archived for auditing in compliance with regulations.
International data transfers
Information may occasionally be processed outside Australia, always under safeguards and applicable law.
- • Providers in other countries bound by contracts
- • Transfer protocols ensure privacy rights
- • Additional authorisations as required
- • Regular review of international provider compliance
Cookies and tracking
We use cookies to enhance your user experience, understand usage, and support essential website operations.
Types of cookies
- • Required for core website functionality
- • Collects usage data for website improvement
- • Supports user preferences and session settings
- • Enables advanced website features as needed
You can manage cookie settings through your browser preferences at any time.
Changes to this privacy policy
We update this policy to reflect new requirements and best practices—review the latest version for any changes.
- • Website notices of significant updates
- • Email to affected users when required
- • Effective dates displayed on this page
- • Requests for new consent when changes are critical
Your continued use indicates agreement with the latest privacy terms.
Contact for privacy questions
If you have questions or wish to exercise your rights, contact us by email, phone, or post. We respond promptly to every request.
piravonel
175B Stephen Street, Suite 201, Yarraville, VIC 3013 Australia
Phone: +61-8-2902-5820
Email: content@piravonel.com
Privacy policy last updated November 12, 2025
Effective from November 12, 2025